ELFS Travel, operated by ELFS Travel (OPC) Pvt. Ltd., respects your privacy and is committed to protecting the personal information you share with us through phone calls, advertisements, our website and other communication channels. This Privacy Policy explains how we collect, use, disclose and safeguard your information in accordance with applicable laws and Meta (Facebook/Instagram) advertising policies.
1. Information We Collect
We may collect the following information when you contact or interact with us:
- Name
- Phone number
- Email address
- Travel requirements (destination, dates, number of passengers)
- Any other details you voluntarily provide during calls or inquiries
This information is collected only for the purpose of providing travel-related services.
2. How We Use Your Information
The information collected is used to:
- Respond to your inquiries and calls
- Share flight fares, travel options and offers
- Complete bookings upon your request
- Provide customer support and after-sales assistance
- Improve our services and customer experience
We do not sell, rent or trade your personal information to third parties for marketing purposes.
3. Call Recording
Calls made to or from ELFS Travel may be recorded for:
- Quality assurance
- Training purposes
- Accuracy of bookings and customer requests
All call recordings are kept confidential and accessed only by authorized personnel.
4. Data Sharing & Disclosure
Your information may be shared only when necessary with:
- Airlines
- Hotels
- Payment gateways
- Government or regulatory authorities (if required for visas or legal compliance)
Only the minimum required information is shared to fulfill your requested services.
5. Data Security
We implement reasonable administrative and technical measures to protect your personal information against unauthorized access, loss, misuse or disclosure.
6. User Consent
By contacting ELFS Travel through phone calls, advertisements or our website, you consent to the collection and use of your information as described in this Privacy Policy.
7. International Users
Our services are offered by an independent travel agency and our primary customer base is located in the United States. Non-U.S. visitors who contact us agree that their information may be processed in accordance with applicable U.S. laws and regulations.
8. Your Rights
You have the right to:
- Request access to your personal data
- Request correction or deletion of your information
- Opt out of promotional communication at any time
Requests can be made using the contact details below.
9. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Information
For any questions regarding this Privacy Policy or our services, you may contact us at:
