Cancellation Policy
At ELFS Travel, we aim to offer a smooth and transparent cancellation process. All cancellations are subject to the terms and conditions of the respective airlines, hotels, visa authorities or service providers.
1. Flight Bookings
- Airline cancellation charges apply as per the specific fare rules.
- ELFS Travel service fee is non-refundable.
- Refund processing time: 7–15 working days, depending on the airline.
- For no-show passengers, refunds are strictly as per airline policy.
2. Hotel Bookings
- Cancellation charges vary based on hotel rules, room type and booking dates.
- Non-refundable rooms or promotional rates cannot be cancelled or refunded.
- Refunds are processed within 7–15 working days after confirmation from the hotel.
3. Holiday Packages
- Package cancellation charges depend on the components included (flights, hotels, sightseeing, etc.).
- Booking amount / advance payment is non-refundable.
- Any third-party supplier charges (airlines, hotels, tours) will apply additionally.
4. Visa Services
- Visa fees and service charges are strictly non-refundable, regardless of approval or rejection.
- Processing fees once paid cannot be cancelled.
5. Buses & Other Services
- Cancellation charges as per the respective operator's policy.
- Booking / service fee from ELFS Travel is non-refundable.
6. How to Request a Cancellation
Cancellations can be requested through:
- Our website www.elfstravel.com
- Our customer support team on +1-888-808-9551
- Email / WhatsApp confirmation as shared by ELFS Travel
Refunds
Refunds are initiated once we receive confirmation from the airline, hotel or supplier. Below is how our refund workflow works and what to expect at each step.
How refunds are processed
- Refunds are credited back only to the original mode of payment used at booking.
- Refund timelines are dictated by the airline / supplier and typically range from 7–15 working days after we receive funds from them.
- Partial refunds (e.g. taxes on non-refundable tickets) are processed when applicable as per airline fare rules.
- All ELFS Travel service fees and convenience charges are non-refundable.
Delayed refunds
If you haven't received your refund within the expected timeline, please first check with your bank or card provider — refunds sometimes take additional business days to reflect. If it's been more than 15 working days from our confirmation, contact us directly:
No-show & partial usage
- If you miss your flight or don't check in for your hotel, refunds follow strict airline / hotel no-show policies — many offer no refund at all.
- For partially used itineraries (e.g. used outbound, unused return), refunds are calculated based on the unused portion and fare rules.
Booking Changes
Life changes. Plans change. We make every effort to process your booking changes quickly and at the lowest possible cost — but all changes are governed by the supplier's fare rules and availability.
Date changes
- Most airlines allow date changes subject to fare difference plus a change fee.
- Availability on your new preferred date must exist in the same booking class.
- Hotel date changes depend on room availability; non-refundable rooms typically cannot be changed.
Name corrections
- Minor spelling corrections (1–3 characters) on flight bookings are usually allowed and may carry a small fee.
- Full name changes, gender corrections and date-of-birth changes are restricted by most airlines.
- Always double-check your passport/ID and booking details before calling us.
Seat, meal & baggage changes
- Seat selection and meal preferences can be requested or modified after booking, subject to availability.
- Additional baggage can be added — usually cheaper pre-purchased than at the airport.
- Special assistance (wheelchair, infant, unaccompanied minor) must be requested at least 48 hours before departure.
How to request a change
Call us at +1-888-808-9551 or email support@elfstravel.com. Please have your booking reference and a short description of the change you'd like to make ready. For same-day travel, call us directly — email may be too slow.
Always-on desk
24/7/365 — real humans, no phone menus
Transparent pricing
No hidden fees, itemised quotes, upfront always
Emergency support
Flight cancellations, delays, re-routings — handled in real time
